Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at



Please check our handy ordering guide. It is designed to help you in choosing the right product to meet your needs.

First I encourage you to look at the product page description. We have detailed instructions on how to use the product. In some cases there is even a video of how to use it. However we are always happy to answer any questions that you may have. Please use the contact us page at the top of the home page and we will email you back as quickly as possible.

YES! Please read the FAQ how do the products work for more detailed information.

Honestly, Probably not. While these products are amazing and will help to some extent, extreme odors require a professional to help you get rid of the source. Please contact me at for a professional in your area.

Our product uses chlorine dioxide to eliminate odors on a molecular level.  Chlorine Dioxide has been used for over a hundred years by water treatment plants and more recently, in the fruit and vegetable misters in stores, to keep us safe from things like giardia, legionella, salmonella, and other harmful bacteria.  It is widely used in industrial settings for sanitization.  In the last ten years it has been used in residential settings for extreme odor removal and sanitization.  Healthy Environs has worked closely with a US manufacturer to custom design a line of products that are safe AND effective for everyday home use. 

Don't be fooled by the chlorine in chlorine dioxide- It is NOT bleach nor does it contain any bleach. In fact, our products have no by products, no VOCs, no phthalates, or fragrances.  These are the best and safest odor removal products available today!


We want you to be completely satisfied with your purchase! So we offer a 14 day money back guarantee. If you are not satisfied, please email us at 

If there is damage please notify us immediately via the contact us page with a picture and we will ship a replacement immediately.  

For any other issue we have a 14 day money back guarantee. Please contact us via the contact us page and we will work with you to make sure you are satisfied.


Most shipping is USPS with tracking information so you can follow its journey. However we have other shipping methods available. If you do not see the shipping method you desire, you can contact us at and we will try to accommodate you.

Our products are in such demand that occasionally we will run out before our next shipment. Most out of stock occurrences are short, less than a week. If you wish to purchase something, you can go ahead and order it and we will wait to ship the entire order when it arrives. If you do not want to wait, please order what is in stock now and place a separate order for the out of stock item.